Keeping Spending Within Your Means
Gambling is paid entertainment with uncertain outcomes. Set an affordable budget using money that is separate from essential costs, and stop when that budget has been spent. Winning a previous bet does not make the next result predictable or remove the risk of loss.
You must be 18 or over to use our gambling services. Protect access to your account and avoid leaving a signed-in device available to children. Demo games can explain a format, but they do not predict results when money is at stake.
Requesting Account Restrictions
Our support team can arrange deposit limits, cooling-off, self-exclusion or account closure. Explain which control you need and ask the team to clarify how it will apply to your account. If gambling is causing distress, stop playing while you obtain assistance.
A cooling-off period gives you time away from betting. Self-exclusion is a stronger restriction for when you need to stop access. Do not create a replacement account to get around either restriction; contact support about your existing account instead.
Recognising When to Seek Help
Borrowing to gamble, concealing spending and returning to recover losses are reasons to pause. Talk to someone you trust and consider independent support, especially if betting affects relationships, sleep or essential bills. Promotions and loyalty rewards are not reasons to exceed an affordable limit.
Assistance Beyond Your Account
GamCare's National Gambling Helpline can be reached on 0808 8020 133. GambleAware provides further gambling support information, while Gordon Moody and Gamblers Anonymous offer additional sources of assistance.
Gamban can help restrict gambling access on your devices. Blocking software and account controls serve different purposes, so discuss your needs with an independent support service. Asking for help can begin before a problem becomes severe.