Your Account Commitments
Our rules apply when you register, make payments, claim promotions or place bets with us. You must be an adult aged 18 or over and supply personal details that agree with your documents. Protect your password and contact support if you cannot access your existing account.
We permit one account for each individual, household, e-mail address, phone number and IP address. Creating another account does not resolve an access problem. Use the password recovery option or speak to our team instead.
Qualifying for Promotional Funds
Each casino welcome stage requires a qualifying deposit of at least £20. Skrill and Neteller payments are excluded. Before betting with the qualifying payment, activate its stage within My Bonus; the account can hold only one active bonus.
Welcome wagering is 20x on deposit and bonus together, with 40x on free-spin winnings. Each stage lasts 10 days and has a £100 maximum bet. Bonus release is capped at 10x the bonus amount, while spin allocations have separate winnings release limits.
Different game categories contribute different percentages towards wagering, and excluded games contribute nothing. Check the relevant promotion details for its eligible games. Cancelling a stage removes its bonus balance; requesting a withdrawal voids the stage.
Payments and Evidence Requests
Deposits require 1x turnover before withdrawal, otherwise a 10% fee applies. We send withdrawals through the payment method used for the deposit. No more than three requests may await assessment at once.
We may request identification, address evidence, payment confirmation and information about funding sources. Submit required documents within 30 days of the request. Ask support to clarify a payment or promotion condition when you need assistance.